Refund policy

Last updated: October 2025

Thank you for shopping with SolyCréatif 💕
Each product is crafted with love and attention to detail to ensure a meaningful and personalized experience.

🧵 Personalized & Made-to-Order Items

All our products are custom-made and personalized, which means we do not accept returns, exchanges, or refunds once the order has been processed or shipped.

This includes any item customized with names, quotes, colors, or specific designs chosen by the customer.

💥 Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery at:
📧 support@solycreatif.com

Please include:

  • Your order number

  • Clear photos of the damaged product and packaging

  • A short description of the issue

We’ll review your request and, if approved, we’ll send a replacement or offer a fair solution as quickly as possible.

🕒 Reporting Window

Claims must be submitted within 7 days of delivery.
After this period, we cannot offer a refund or replacement.

🚫 Cancellations

Because our items are made to order, orders cannot be canceled or modified once production has begun.
If you need to correct an address or detail, please email us within 12 hours of purchase at support@solycreatif.com

📦 Lost Packages

SolyCréatif is not responsible for lost or damaged packages caused by shipping carriers (USPS, UPS, etc.) once the package has been handed over.
If the carrier confirms a lost package, we’ll assist you in filing a claim or offer a discounted replacement.

💖 Our Commitment

Every item is made with care, love, and positive energy.
Your satisfaction is important to us — if you have any issues, please contact us, and we’ll do our best to assist you with empathy and honesty.

📧 Contact: support@solycreatif.com

🕒 Response time: within 24–48 business hours

✨ Thank you for supporting handmade products made with love and purpose.